Someonewhoknowsyourplatformbeforeitbreaks.
Not a ticket system. Not a call centre. One person who knows your Moodle and responds when needed.
Your current Moodle support is not working.
72-hour response when the problem is now
The mandatory course starts at 9am. The platform is down at 8:55am. You open a ticket. They reply on Thursday. Meanwhile 200 employees cannot complete their training.
Your support provider does not understand Moodle
Your hosting provider tells you the server is working. But the problem is in PHP code, sessions, plugins. The person reading the ticket does not even know what a gradebook is.
Updates that nobody manages
The last time you updated Moodle something broke. Since then you have not updated. Meanwhile security vulnerabilities accumulate.
Choose your level of coverage.
Base
For stable platforms with low traffic and an internal team.
- Managed Moodle minor updates
- Verified monthly backup
- Uptime monitoring
- Response within 48 business hours
- 1 urgent intervention per month included
Standard
For actively running platforms with regular users.
- Everything in Base
- Managed and tested Moodle major updates
- Performance and slow query monitoring
- Response within 24 business hours
- 3 urgent interventions per month included
- Monthly platform status report
Priority
For mission-critical platforms where every minute counts.
- Everything in Standard
- Response within 4 hours including weekends
- Unlimited urgent interventions
- Weekend on-call availability for critical events
- Quarterly security and performance audit
- Direct access — no tickets, no forms
I prezzi non sono esposti pubblicamente — ogni piattaforma ha caratteristiche diverse. Il preventivo è gratuito e arriva in 24 ore.
Questions about support
Tell me how your platform is doing.
Send me Moodle access or describe your current situation. The initial audit is free.